![]() Installer: Has access to create and program client accounts associated with their assigned store(s).Below is a quick breakdown of each employee type, and what they can do in the account. The Logitech Pro Portal offers dealers the ability to add employees to their dealer account, as well as assign employees admin or installer rights. Select ACCOUNT and update your information.Select your name, located in the upper right-hand corner.Follow the steps below to update your personal information in the Logitech Pro Portal. For example, your phone number may change or you may want to change your account password. You may need to make changes to your account from time to time. Just add your subject and text, and someone on our dealer services team will get back to you. You can also contact our dealer support team by EMAIL. You can find the page by navigating to the MENU and selecting CONTACT US. The team is available 7 days a week to support any questions that come up while in the field. The contact us page provides you with quick access to our dedicated dealer support line. For more information, see: How do I update my client's remote and hub firmware? Contact us Follow the steps below to update your client's Harmony remote and hub firmware. Tools & Firmwareįrom time to time, in order to have the latest features, you'll need to update the Harmony remote and hub firmware. New courses are being worked on currently and will be updated regularly. Our E-LEARNING site provides interactive online training designed to walk integrators through full courses such as “New User setup”, or specific courses such as “Harmony Integration with SONOS”. For more information, see the client section of our FAQs below. You can also access their Harmony remotes to update programming and push a sync without needing to roll a truck. You can see how many clients you have, filter them by name or email, and even add notes for you or other integrators to see later. Managing your clients in the Logitech Pro Portal is relatively straightforward. The rotating banners are clickable and highlight upcoming webinars as well as recent articles and content. It also provides easy access to constantly updating information like our support site, compatibility page, and the latest Harmony release notes so integrators can find all of their resources in one place while out in the field. The HOME page provides integrators with the latest article links and product/webinar announcements. ![]() Larger companies can also manage their employees, assigning them admin or installer rights for the account. One of the biggest benefits for the installer though is the ability to manage your clients from one site, as well as push changes to their Harmony accounts while off-site. The Logitech Pro Portal provides integrators with the latest article links and product/webinar announcements. Reset any Harmony remote to factory settings.Get instant access wherever you are using Windows, Mac, iOS or Android devices.Run a device discovery to detect newly added lights, blinds and any other devices that Harmony can discover on the network.Modify or edit an Activity starting channel for TV, Roku or Sonos.Modify Activities that include home control devices.Create home control Activities for lights, blinds, thermostats and locks.Modify an Activity start or end schedule.*Only available on the Harmony mobile app Save time by preloading a Harmony remote to the latest firmware before visiting your client.Promote your own support email and phone number directly in the end user's Harmony remote.Preload Harmony firmware and copy settings from template accounts or previous installations.Troubleshoot technical issues or configure your Harmony remote.Set up and manage unlimited client accounts using one dashboard.Plus, a dedicated Harmony technical support line for fast, in the field support and webinar training, will keep you up to speed on the latest Harmony advancements. Meet the Harmony Pro Portal, a host of web-based productivity tools to help installers like you create, manage and configure client accounts throughout the installation process - whether you're on-site at the client's home, or off-site at your own.
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